RESERVATIONS EXECUTIVE

Description

The Reservations Executive is responsible for handling reservation requests from guests, travel agents, and referral networks, ensuring all booking details are accurately recorded and updated. This role involves processing reservations with attention to detail, up-selling to maximize room sales, and managing group bookings, including cut-off dates, rate accuracy, and booking policies. The executive will also stay updated on special promotions, rates, and offers, while providing recommendations based on guest needs. Additional ad-hoc duties may be assigned as required.

Responsibilities and Duties

Handle reservation requests from guests, travel agents, and referral networks. Update and maintain reservation records to align with guests' booking confirmations. Accurately process all reservation requests, ensuring complete details are recorded. Maximize room sales through up-selling techniques. Manage group bookings, including cut-off dates, room blocking, rate accuracy, and booking policies. Stay informed about special promotions, rates, and offers to provide relevant information. Assess guests' needs and provide tailored recommendations. Perform any other ad-hoc duties as required.

Qualifications and Requirements

Detail-oriented with a strong focus on accuracy Polite, confident, and patient in handling tasks Excellent communication skills with the ability to foster long-term relationships At least 3 years of experience in a similar role Willing to work alternate Saturdays

Working Condition

Working hours

5 days / 44 hours