Hotel Reservations Executive - Japanese speaking

Description

### Job Description We are seeking a customer-focused Reservations Agent to assist guests in planning and booking a range of resort products and services. This role requires understanding guests' needs to deliver personalized solutions and ensure a seamless booking experience. The ideal candidate will embody a customer-centric mindset, possess excellent communication skills, and demonstrate the ability to handle challenges effectively in a fast-paced environment.

Responsibilities and Duties

- Assist guests in planning and booking reservations for resort products and services. - Understand guests’ preferences and provide tailored recommendations and solutions. - Maintain a customer-centric attitude, ensuring excellent service through all communication channels. - Deliver a high-touch guest experience in line with the company’s service standards. - Address first-level complaints with professionalism and a pleasant disposition. - Respond effectively and efficiently to guest requests and services, demonstrating agility in handling tasks. - Apply logical thinking and emotional intelligence to resolve guest challenges, consulting with a Manager on Duty when necessary. - Stay informed about resort events and activities to provide accurate and timely information. - Follow hotel guidelines to respond to emergencies appropriately. - Work towards achieving individual and team key performance indicators (KPIs). - Take on additional responsibilities as assigned to support operations.

Qualifications and Requirements

- Proven experience as a hotel reservations agent, concierge, or in a customer service role is an advantage. - Proficiency in English is required; fluency in additional languages is highly preferred. - Exceptional verbal and written communication skills. - Polite, confident, and patient demeanor with strong customer service skills. - Ability to remain composed when handling complaints or emergency situations. - Strong multitasking skills and familiarity with technology and applications. - Willingness to work rotational shifts, including public holidays and overnight shifts, as needed. - Collaborative, adaptable, and comfortable working in a dynamic environment. - Organized, resourceful, meticulous, and able to work independently. - Ability to sit for extended periods and work in front of a computer. - Candidates who demonstrate independence and reliability may be eligible for remote work options.

Working Condition

Salary

Basic Salary 3000