Reservation Officer

Description

This role focuses on managing reservations with accuracy and efficiency while delivering exceptional customer service. It does not involve any sales responsibilities. This opportunity is ideal for individuals interested in pursuing a career in the hotel industry.

Responsibilities and Duties

Answer incoming calls and reservation inquiries in a courteous and professional manner. Accurately and efficiently process reservations using the reservation system. Respond to guest inquiries promptly and courteously via phone and email. Maintain accurate records of reservations and guest information. Foster a welcoming and friendly atmosphere for all guests. Adhere to all company policies related to reservations. Perform any other duties as assigned.

Qualifications and Requirements

Available to work shifts, including weekends and public holidays. A team player who can also work independently and collaboratively. Open-minded and eager to learn. Strong time management skills. Excellent communication skills, both written and verbal. Proficient in Microsoft Office applications. Prior experience in a hotel environment is a plus, but not required.

Working Condition

Working hours

5 days / 44 hours