Senior Guest Services Ambassador

Description

As a Senior Guest Services Ambassador, you will oversee the check-in and check-out process, ensuring all reservations are confirmed, rooms are assigned, and payments are processed accurately. You will handle guest inquiries, concerns, and requests with professionalism and courtesy while coordinating with Housekeeping to ensure room readiness. Additionally, you will provide guests with directions and property information, complete cashier and closing reports, and balance receipts in accordance with accounting guidelines. You will also perform other duties as assigned to support smooth hotel operations.

Responsibilities and Duties

Confirm reservations, assign rooms, and issue/activate room keys during guest check-ins. Process various payment methods, including room charges, cash, checks, debit, or credit. Handle guest check-outs, including resolving any late or disputed charges. Respond to, record, and address guest calls, messages, requests, questions, or concerns with professionalism. Collaborate with Housekeeping to monitor room readiness for check-in. Provide guests with accurate directions and information about the property. Complete assigned cashier and closing reports in the system. Balance receipts and drop them according to accounting procedures. Perform additional duties as requested by the supervisor.

Qualifications and Requirements

2 to 4 years of experience in a similar role; prior experience in a 5-star hotel is preferred. GCE N/O Levels or recent graduates in Hospitality/Tourism Management. Proficient in Microsoft Office applications with intermediate computer skills. Strong communication and interpersonal skills (both verbal and written). Demonstrates independence, responsibility, and accountability. Available to work rotating shifts, including weekends and public holidays. Basic computer skills, including knowledge of Microsoft Office.

Working Condition

Working hours

5 days / 44 hours