Hotel Guest Service Agent

Description

We are seeking a dedicated individual to assist guests with their check-in and check-out processes, ensuring a smooth and welcoming experience. This role involves handling payments accurately and maintaining proper documentation to uphold operational standards. A key part of the position is providing support to guests by addressing their needs and ensuring their overall satisfaction. You will also be responsible for answering incoming calls promptly and assisting with inquiries or requests in a professional manner. Additionally, the role may include other duties as assigned, contributing to the overall success of the team and the satisfaction of our guests.

Responsibilities and Duties

As a valued member of our team, you will play a pivotal role in delivering an exceptional guest experience and contributing to our reputation as a premier hospitality destination. Your primary responsibilities will include: Delivering outstanding customer service that exceeds guest expectations. Maintaining a welcoming and professional demeanor to enhance guest satisfaction. Building and nurturing meaningful relationships with clients to foster loyalty and trust. Actively prospecting and identifying opportunities to attract new clients. Assisting in the coordination and execution of events and guest activities. Ensuring smooth communication between departments to meet guest needs effectively. Managing inquiries and resolving guest concerns promptly and efficiently. Supporting the team with administrative tasks to maintain operational efficiency. Upholding the brand’s commitment to providing a modern, comfortable, and enjoyable experience. By joining us, you will gain opportunities for professional growth and development in a collaborative and customer-focused work environment.

Qualifications and Requirements

- Open to Singaporeans and Permanent Residents (PRs) only. - At least one year of experience in a similar role within the hospitality industry. - Minimum educational qualification of GCE 'O' Level or its equivalent. - Familiarity with Opera Property Management System (PMS) is an advantage. - Strong communication skills, both written and verbal. - Proficient in Microsoft Office applications. - Available to work on a 5-day workweek schedule, including rotating shifts, weekends, and public holidays.

Working Condition

Salary

Basic Salary 2400

Allowance Competitive salary package with AWS (Annual Wage Supplement) and performance bonuses.

Leaves

Medical and dental benefits to support your health and wellness. Generous leave policies, including birthday leave, to celebrate your special day.

Working hours

5 days of work per week

Other benefits

Staff meals provided daily. Exclusive perks such as birthday vouchers, F&B discounts, and complimentary season parking. Opportunities for career advancement and professional training programs.