Senior / Guest Service Assistant

Description

As a Senior / Guest Service Assistant, you will create positive and memorable experiences for guests in the hotel lobby and reception area. You will collaborate closely with the Assistant Manager to provide courteous and efficient services, addressing guest complaints, requests, and inquiries with professionalism. You will maintain a comprehensive knowledge of guest arrivals, events, amenities, and general hotel information. Close communication with Concierge, Reception, Bell Counter, and Front Office Cashier will be essential for smooth guest arrivals and departures. Additionally, you will ensure efficient service in baggage and transport handling and general inquiries while approaching all tasks assigned by superiors with dedication and professionalism.

Responsibilities and Duties

Foster positive and memorable guest experiences in the hotel lobby and reception area. Work closely with the Assistant Manager to deliver courteous and efficient service to guests, addressing complaints, requests, and inquiries promptly and tactfully. Maintain up-to-date and accurate knowledge of guest arrivals, events, amenities, outlets, and general information. Ensure effective communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures. Provide efficient and courteous service in handling baggage, transport, and general inquiries. Handle additional tasks assigned by superiors with dedication and professionalism.

Qualifications and Requirements

Minimum completion of PSLE or its equivalent. Willing to work rotating shifts, including weekends and public holidays. Positive attitude, outgoing personality, and strong communication skills. No prior experience required; all are welcome to apply.

Working Condition

Working hours

5 days / 44 hours