Senior / Guest Service Executive

Description

As a Senior / Guest Service Executive, you will be the face of the hotel, responsible for delivering exceptional reception and front desk services, including check-ins and check-outs. You will provide courteous and efficient assistance to guests, manage telephone inquiries, and handle cashiering functions while adhering to hotel policies. With a strong knowledge of room types, rates, and availability, you will up-sell where possible and resolve guest issues promptly. Additionally, you will offer accurate information about hotel facilities, city attractions, and events, ensuring seamless communication with colleagues to maintain a professional and welcoming atmosphere.

Responsibilities and Duties

Manage reception and front desk duties, including guest check-ins and check-outs. Deliver courteous and efficient service to all hotel guests. Respond promptly to telephone inquiries and direct calls appropriately. Maintain knowledge of room types, rates, and availability to assist with up-selling opportunities. Perform cashiering duties while adhering to hotel policies and procedures. Address and resolve guest complaints promptly, escalating issues to supervisors when necessary. Stay informed about hotel facilities, events, and local attractions to provide accurate guest information. Foster professional and courteous relationships with colleagues and ensure effective communication within the team.

Qualifications and Requirements

Possess at least a Diploma in any field. Relevant work experience will be taken into consideration. Open to working rotating shifts. Demonstrates a positive attitude, an outgoing personality, and strong communication skills. Prior experience in the hospitality industry and knowledge of the Opera system are preferred.

Working Condition

Working hours

5 days / 44 hours