Senior / Guest Service Executive

Description

As a Senior / Guest Service Executive, you will work closely with the Assistant Manager to deliver timely and courteous services to all hotel guests. You will address guest complaints, requests, and inquiries with tact and professionalism, while understanding and anticipating their preferences. Staying informed about hotel facilities and local attractions, you will provide guests with accurate information. You will maintain effective communication with all hotel staff and approach additional tasks with dedication and professionalism.

Responsibilities and Duties

Collaborate with the Assistant Manager to ensure timely and courteous service for all hotel guests. Address guest complaints, requests, and inquiries promptly and tactfully. Understand guest preferences to ensure services meet their needs. Stay informed about hotel facilities, functions, and local tourist information. Maintain professional and courteous relationships with all hotel personnel. Ensure effective communication across departments. Approach additional tasks assigned by superiors with diligence and professionalism.

Qualifications and Requirements

O Levels or equivalent qualification. Willing to work rotating shifts, weekends, and public holidays. Positive attitude, outgoing personality, and strong communication skills. No prior experience required; fresh candidates are encouraged to apply.

Working Condition

Working hours

5 days / 44 hours