Cluster Assistant Reservations Manager

Description

This role focuses on processing reservation requests, changes, and cancellations, providing information to guests, and maximizing revenue through effective sales techniques. The position offers attractive employee benefits, including discounted rates at numerous hotels worldwide, learning and development opportunities, complimentary staycations, and dining discounts.

Responsibilities and Duties

• Process all reservation requests, changes, and cancellations received via various communication channels (phone, email, etc.). • Ensure timely responses to all correspondence, typically within 24 hours. • Determine appropriate room types based on guest needs and verify room availability and rates. • Clearly explain guarantee, special rate, and cancellation policies to guests. • Document and accommodate special requests from guests. • Answer guest inquiries about property facilities, services, and room accommodations. • Employ sales techniques to maximize revenue generation. • Accurately input and access data within the reservation system. • Properly classify special room reservation types (e.g., complimentary rooms, employee discounts, travel agent rates, and wholesale reservations)1 by using appropriate codes and rates within the system. • Follow established escalation procedures when addressing guest concerns.

Qualifications and Requirements

- At least one year of experience in a similar reservations role. - Fluency in written and spoken English. - Excellent telephone and email communication skills.

Working Condition

Salary

Basic Salary 3200