Guest Services Ambassador

Description

As a Guest Services Ambassador, you will manage guest check-ins and check-outs, confirming reservations, assigning rooms, and processing payments. You will ensure all guest inquiries, requests, and concerns are handled professionally and promptly. Collaborating with Housekeeping, you will track room availability for check-ins and provide guests with property information and directions. Additionally, you will complete cashier reports, balance receipts, and adhere to accounting specifications. Other duties may be assigned by your superior as required to maintain smooth hotel operations.

Responsibilities and Duties

Process guest check-ins, confirming reservations, assigning rooms, and issuing/activating room keys. Handle all types of payments, including room charges, cash, checks, debit, or credit. Manage check-outs and resolve any late or disputed charges. Answer, record, and process guest calls, messages, requests, questions, or concerns in a courteous and professional manner. Coordinate with Housekeeping to track room readiness for check-in. Provide guests with directions and property information. Complete cashier and closing reports in the computer system. Balance and drop receipts according to accounting guidelines. Perform other reasonable duties as assigned by the superior.

Qualifications and Requirements

1 to 3 years of experience in a similar role; prior experience in a 5-star hotel is preferred. GCE N/O Levels or recent graduates in Hospitality/Tourism Management. Intermediate computer skills with proficiency in Microsoft Office applications. Strong communication and interpersonal skills (spoken, written, and electronic). Ability to work independently, demonstrating responsibility and accountability. Willingness to work rotating shifts, including weekends and public holidays. Basic computer skills, including knowledge of Microsoft Office.

Working Condition

Working hours

5 days / 44 hours