Retail Manager

Description

The Retail Manager is responsible for overseeing multi-store operations, driving sales performance, and ensuring an exceptional customer experience across all outlets. This role combines strategic leadership, operational management, and people development to achieve profitability and brand excellence. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

1. Driving Business Excellence: - Develop and execute retail strategies to achieve sales, profitability, and market share goals. - Own and manage P&L for all retail stores, optimizing resources and reducing costs. - Analyze sales trends and competitor activities to identify growth opportunities. - Conduct regular store visits to assess performance, ensure compliance, and guide improvements. - Implement initiatives to boost footfall, conversion, and transaction value. 2. Customer Experience Management: - Champion a customer-first culture and standardize service quality across all stores. - Leverage Voice of Customer (VOC) data to enhance customer satisfaction. - Build strong service foundations to support future personalization efforts. 3. Product and Range Optimization: - Collaborate with buying and merchandising teams to curate relevant product assortments. - Optimize inventory levels based on customer demand and sales insights. - Ensure smooth execution of product launches, promotions, and seasonal campaigns. 4. People Leadership and Development: - Lead and develop high-performing store teams to achieve business excellence. - Drive talent development and succession planning initiatives. - Conduct performance reviews, provide feedback, and foster a culture of accountability. - Promote diversity, inclusion, and employee engagement across teams.

Qualifications and Requirements

- Bachelor's Degree in Business Administration or related field - Minimum 8 years of multi-store retail management experience - Proven track record in driving sales growth and operational excellence - Strong financial acumen with P&L management experience - Excellent communication and stakeholder management skills - Data-driven and analytical approach to business decisions - Leadership and people development expertise

Working Condition

Working hours

Full-time schedule (not specified)