Reservations Executive

Description

We are looking for a dedicated and detail-oriented Reservations Executive to manage the reservation process and provide exceptional guest service in a luxury hospitality setting. The ideal candidate will oversee reservation activities, liaise with clients, and maintain accurate room booking records to ensure a seamless guest experience. This role requires a passion for excellence, strong organizational skills, and a commitment to delivering unparalleled service.

Responsibilities and Duties

• Monitor daily reservation activities and update the Sales Department on status changes. • Follow up on tentative bookings with Sales Managers to confirm or release reservations. • Ensure accurate input and maintenance of rooming lists and reservations in the Property Management System (PMS). • Release unused room blocks to general inventory after cut-off dates or cancellations. • Pre-block rooms based on special requests and preferences. • Follow up on no-show bookings and liaise with clients regarding non-arrival charges. • Communicate with clients to obtain rooming lists and coordinate changes according to the attrition policy. • Establish positive relationships with guests by providing accurate information and personalized assistance. • Maintain close working relationships with all hotel departments to ensure operational efficiency. • Assist team members with departmental tasks when necessary. • Provide updates on reservation trends and forecasts to Reservations Manager. • Contribute to department improvement by proposing and implementing new ideas. • Ensure maximum guest satisfaction by delivering prompt and personalized service. • Accurately update guest details, revenue segments, and purpose of stay in the PMS. • Establish and maintain excellent public relations with all guests. • Maintain full understanding of room booking procedures, PMS operations, and related processes. • Attend meetings as required and contribute to operational discussions.

Qualifications and Requirements

• Diploma in Tourism or Hospitality Management. • Minimum of 2 years of experience in a similar role with a proven track record, preferably in a five-star environment. • Strong proficiency in English (reading, writing, and speaking). • Proficient in Microsoft Excel, Word, and PowerPoint. • Passion for service excellence and exceeding customer expectations. • Excellent organizational and communication skills. • Results-driven with the ability to build relationships and deliver exceptional guest experiences. • Familiarity with French elegance and style is an advantage.

Working Condition

Salary

Basic Salary 2600