Reservation Officer (Tourism Industry)

Description

This dynamic role offers an exciting opportunity for a customer service professional to join a leading tourism company. As a Reservation Officer, you will play a vital role in providing exceptional customer service and processing reservations accurately and efficiently.

Responsibilities and Duties

* Handle incoming calls and emails professionally, assisting customers, travel agents, and internal staff with inquiries and reservations. * Uphold company and departmental guidelines while providing exceptional service. * Achieve established performance standards, including call quality and efficiency. * Resolve customer concerns effectively by identifying root causes and providing long-term solutions. * Escalate complex customer issues to supervisors or management when necessary. * Collaborate with sales and operations teams to address agent concerns and support agent retention efforts. * Work with the technical support team to resolve inquiries related to agent accounts or products. * Actively participate in all training and educational activities provided by the company. * Ensure all reservations are processed according to established procedures. * Maintain accurate and complete paperwork for functions such as coach charters, guest preferences, booking supplements, and payment details. * Adhere to all company data privacy and confidentiality policies. * Be prepared to work a flexible schedule, including occasional overtime as needed.

Qualifications and Requirements

* Minimum GCE N-Level or equivalent qualification. * At least 1 year of customer service experience, preferably in the tourism or hospitality industry. * Prior call center experience is a valuable asset. * Strong communication, interpersonal, and problem-solving skills. * Excellent data entry and organizational skills. * Proficiency in using Microsoft Office applications. * Ability to work independently and as part of a team. * Willingness to work a flexible schedule and occasional overtime. * Anradus Pte Ltd is an Employment Agency with EA License No. 20C0161. * We value all applications and strive to review every resume within 3 business days.

Working Condition

Salary

Basic Salary 1900