Reservations Executive

Description

This role within a luxury hospitality environment focuses on managing reservation activities, ensuring accurate record-keeping, and maintaining strong communication with both internal teams and clients. A passion for excellence and a proactive, positive attitude are essential for success in this role.

Responsibilities and Duties

* Monitor daily reservation activity and communicate its status to the Sales Department. * Follow up on tentative sales bookings with the relevant Sales Manager to obtain updated information. * Maintain accurate and current files. * Communicate with clients to coordinate room allocation based on attrition policies. * Communicate with clients to obtain rooming lists. * Ensure room blocks are released back into general inventory after cut-off dates or cancellations. * Ensure accurate entry of rooming list data into the property management system (PMS). * Pre-allocate rooms for special requests. * Follow up on booking no-shows and communicate with clients regarding non-arrival charges. * Maintain strong working relationships with all hotel departments. * Support other team members within the department as needed. * Contribute to maintaining a positive image for the hotel and assist in increasing overall profitability. * Monitor room inventory and inform the Reservations Manager of high and low demand periods. * Maintain a positive and self-motivated approach to work. * Enhance operational efficiency by undertaking relevant assigned tasks. * Establish and maintain positive relationships with all guests. * Contribute ideas for departmental improvement. * Provide guests with accurate and current information at all times. * Ensure maximum guest satisfaction through recognition and prompt, courteous service. * Provide current updates on reservation trends and forecasts for current and future dates. * Maintain comprehensive knowledge of room booking procedures. * Possess thorough knowledge of the PMS, including its operation and usage. * Ensure accurate entry of guest names, revenue segments, distribution channels, and purpose of stay into the PMS. * Attend meetings as required.

Qualifications and Requirements

* Diploma in Tourism or Hospitality Management. * Minimum of two years of experience in a similar role with a proven track record. * Excellent written, verbal, and reading skills in English. * Proficiency in standard office software applications.