Restaurant Manager

Description

Oversee restaurant operations, ensuring smooth service, staff development, food quality, and exceptional guest experience in a fast-paced environment. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

- Oversee daily opening and closing of the restaurant - Handle guest complaints and feedback to ensure satisfaction and continuous improvement - Coach and provide feedback to staff - Monitor and maintain outlet operating systems - Ensure food quality and hygiene standards are maintained - Greet and coordinate guest seating, assign tables based on group size - Recognize regular guests and communicate their preferences to the chef - Conduct pre-service team briefings - Record and report food-related complaints to the chef - Promote the restaurant by establishing a loyal customer base and maintaining customer database - Handle emergencies and difficult situations professionally - Maintain cleanliness, furnishings, and proper restaurant setup - Participate in monthly stock takes including glassware, plates, and crockery - Develop and implement service-related training programs - Perform miscellaneous job-related duties as assigned

Qualifications and Requirements

- Proven experience in restaurant management (minimum 3 years) - Ability to work well under pressure in a fast-paced environment - Strong team player with reliability and responsibility - Excellent communication and interpersonal skills - Knowledge of food hygiene and safety standards

Working Condition

Working hours

Full-time, includes opening and closing shifts