Guest Service Manager

Description

Acts as the property Manager on Duty, overseeing all property operations to ensure the highest standards of hospitality and service are met. Represents property management in resolving guest-related concerns and manages guest inquiries in the lobby. Serves as the Guest Relations Manager, tracking and addressing service issues effectively.

Responsibilities and Duties

Oversee and manage the check-in and check-out processes, confirming reservations, assigning rooms, and issuing/activating room keys. Process all forms of payment, including room charges, cash, checks, debit, or credit transactions. Address guest check-out concerns, including resolving any late or disputed charges. Handle guest inquiries, calls, messages, requests, and concerns in a courteous and professional manner. Coordinate with Housekeeping to ensure room readiness for guest check-ins. Provide guests with accurate directions and information regarding the property and local attractions. Complete assigned cashier and closing reports accurately in the computer system. Balance receipts and drop them following accounting procedures. Monitor guest satisfaction and handle service-related issues, escalating to management when necessary. Maintain a clean and organized front desk area, ensuring a welcoming environment. Perform additional duties and tasks as requested by supervisors to support smooth operations.

Qualifications and Requirements

High school diploma or GED with 2 years of experience in guest services, front desk, or a related field.

Working Condition

Working hours

5 days / 44 hours