Guest Service Executive

Description

As a Guest Service Executive, you will provide courteous and efficient service, fulfilling guest requests whenever possible. You will ensure prompt handling of telephone calls, up-sell room types and rates based on availability, and take ownership of guest complaints, addressing them according to established procedures. You will ensure guest room security and adherence to emergency and fire procedures, promoting the use of Safe Deposit boxes. Additionally, you will provide accurate information about hotel facilities, local attractions, and events, while maintaining effective communication and professional relationships with all hotel staff.

Responsibilities and Duties

Provide courteous and efficient service, fulfilling guest requests when possible. Ensure all telephone calls are answered promptly within three rings. Be knowledgeable of room types, rates, and availability; up-sell whenever possible. Take ownership of guest complaints, resolve them promptly according to procedures, and escalate to the supervisor when necessary. Write glitch reports as needed. Ensure guest room security, and follow emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to related policies. Stay informed about hotel facilities, functions, and local attractions; provide guests with accurate information upon request. Maintain professional and courteous relationships with hotel staff and ensure effective communication.

Qualifications and Requirements

Minimum GCE 'O' Level qualification. Willing to work rotating shifts. Positive attitude, outgoing personality, and strong public relations skills. Previous experience in hospitality and knowledge of Opera system is a plus.

Working Condition

Working hours

5 days / 44 hours