Retail Operations Manager / Assistant Operations Manager

Description

The Retail Operations Manager / Assistant Operations Manager oversees daily retail operations to ensure efficiency, compliance, and excellent customer service. This role includes managing staff, inventory, and sales performance while driving initiatives that align with company objectives and retail standards. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

operations_management: - Oversee daily operations across all outlets to ensure consistency and efficiency. - Develop and implement operational policies and procedures. - Monitor key performance indicators including sales, customer satisfaction, and costs. - Ensure compliance with visual merchandising, safety, and store presentation standards. staff_management: - Recruit, train, and mentor store managers and retail teams. - Set goals and conduct performance evaluations. - Manage staff scheduling to optimize manpower and reduce costs. - Foster a positive and engaging work culture. inventory_and_supply_chain: - Manage stock levels and inventory control to prevent shortages and shrinkage. - Collaborate with purchasing and marketing to align stock with campaigns. - Oversee inventory audits and resolve discrepancies. sales_and_customer_service: - Drive sales performance and meet business objectives. - Analyze sales data and market trends to identify improvement areas. - Maintain high customer service standards and handle escalations. - Work with marketing to execute promotions effectively. compliance_and_reporting: - Ensure adherence to local regulations, health, and safety policies. - Prepare regular performance reports for senior management. - Implement corrective actions from audits and feedback.

Qualifications and Requirements

- Diploma or Degree in Business Administration, Retail Management, or related field. - 3 to 5 years of experience in retail operations, with at least 2 years in management. - Strong leadership, team management, and communication skills. - Proficient in retail systems and inventory management tools. - Strong analytical and problem-solving skills. - Able to multitask in a fast-paced retail environment. - Customer-focused mindset with proven ability to drive results.

Working Condition

Working hours

5 day work week