General Manager

Description

The General Manager leads the hotel as the brand ambassador, responsible for delivering profitability, operational excellence, guest satisfaction, and alignment with the lifestyle positioning of the brand. The role ensures that all aspects of the hotel – Rooms, F&B, Finance, HR, Sales & Marketing, and Engineering – are effectively managed and integrated to achieve commercial goals while preserving the hotel’s culture and guest experience. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

1. Leadership & Strategy - Drive the overall strategy and positioning of the property in line with its lifestyle hotel brand DNA. - Lead, motivate, and develop the management team and staff, fostering a culture of creativity, inclusion, and accountability. - Represent the hotel to owners, corporate stakeholders, media, government, and the local community. 2. Operations Management - Ensure smooth, efficient daily operations across all departments: Rooms, F&B, Engineering, Finance, HR, and Admin. - Monitor service standards to guarantee consistent delivery of the lifestyle guest experience. - Oversee compliance with operating standards, brand audits, and statutory regulations. 3. Financial & Commercial Performance - Deliver on KPIs: Revenue, GOP, NOI, RevPAR, ADR, Occupancy, and F&B profitability. - Prepare and monitor annual budgets, forecasts, and monthly performance reports. - Manage cost controls, procurement, and inventory aligned with financial goals. - Partner with corporate finance and owners for timely reporting and transparent fund flows. 4. Sales, Marketing & PR - Collaborate with corporate and local marketing teams to execute brand-led campaigns and PR initiatives. - Drive topline performance through revenue management, distribution strategies, and targeted sales efforts. - Build strong partnerships and ensure the hotel remains culturally relevant in the Singapore market. - Monitor competitor performance and market trends to adjust strategies accordingly. 5. F&B Oversight - Oversee all F&B concepts (all-day dining, rooftop bar, café, events, etc.) ensuring profitability and brand alignment. - Work with the Executive Chef and F&B Director to maintain innovative menus, beverage programs, and experiences. - Monitor F&B cost controls, events programming, and entertainment offerings. 6. People & Culture - Lead HR practices aligned with the hotel’s philosophy of diversity, creativity, and inclusion. - Ensure effective recruitment, onboarding, training, and talent development. - Champion employee engagement and retention. - Manage performance reviews and succession planning. 7. Guest Experience & Brand Standards - Safeguard the hotel’s positioning as a stylish, welcoming, and community-driven brand. - Monitor guest feedback through reviews, surveys, and social media; implement improvements promptly. - Maintain service innovation and lifestyle-driven guest touchpoints in all interactions. 8. Owner & Stakeholder Relations - Report to the owning company on financial, operational, and strategic matters. - Maintain transparent communication with owners on budgets, forecasts, and performance. - Safeguard the owner’s investment by maintaining asset value and long-term profitability. KPIs / Success Metrics - Achievement of budgeted GOP and NOI. - Market share growth (RevPAR Index, F&B penetration). - Guest satisfaction and brand audit results. - Staff turnover, training compliance, and engagement. - Positive owner and corporate stakeholder feedback.