Hotel Duty Manager

Description

The Hotel Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring that all departments function smoothly and efficiently. This role involves managing guest relations, staff performance, and overall service delivery while addressing any issues that may arise during the shift. The Duty Manager works closely with department heads to maintain high standards of hospitality and safety, ensuring that guests have a positive experience. This position requires strong leadership, problem-solving skills, and the ability to make quick decisions in a fast-paced environment. Nextbeat Singapore Pte.Ltd. EA License Number: 22C1267

Responsibilities and Duties

* Deliver courteous and efficient service while accommodating guest requests whenever possible. Ensure that all telephone calls are answered promptly, ideally within three rings. * Maintain knowledge of all room types, rates, and their availability; strive to up-sell whenever feasible. * Take responsibility for resolving issues and promptly address guest complaints according to established procedures, reporting to a supervisor for further follow-up when necessary. Complete glitch reports when required. * Ensure the security of guest rooms and adhere to emergency and fire procedures; promote the use of Safe Deposit boxes (El-Safe) and comply with related policies and procedures. * Stay informed about hotel facilities, functions, and major city attractions and events to provide guests with accurate information upon request. Foster a professional and courteous working relationship with all hotel staff and maintain effective communication throughout the hotel.

Qualifications and Requirements

* Minimum diploma in Hospitality. * Must be able to work rotating shifts. * Possess a positive attitude, outgoing personality, and strong public relations skills. * Previous experience in hospitality and familiarity with Opera software will be an advantage.

Working Condition

Working hours

5 days / 44 hours ( shift work including weekends and PH)