Duty Manager

Description

The Duty Manager is responsible for directing, monitoring, and supervising day-to-day activities across the Front Office and other operational departments, ensuring smooth hotel operations, excellent customer service, and adherence to established standards and policies. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

* Ensure proper, efficient, and profitable functioning of the hotel * Supervise Front Office sections including reception, cashier, telephone, reservation, and baggage services * Monitor staff conduct and job performance while projecting a positive corporate image to guests * Provide prompt, courteous, and efficient service to guests and handle complaints tactfully * Assist with guest check-ins, check-outs, and inspect VIP rooms with complimentary amenities * Review logbooks for messages and follow-up actions; issue keys and manage correspondence regarding enquiries, reservations, and complaints * Monitor housekeeping discrepancy reports and take corrective actions * Handle security matters including guest incidents and liaising with Security Department * Maintain cash float and authorize rate/room changes, paid outs, cash advances, and acceptance of cheques per policy * Plan, organize, and conduct on-the-job training for reception staff * Conduct spot checks on outlets in the absence of Outlet Managers * Monitor room inventory to maximize utilization and collaborate with Sales for group allotments and revenue optimization * Evacuate staff and guests during emergencies in the absence of the Safety & Fire Manager and attend required CERT training

Qualifications and Requirements

* Diploma holder with at least 5 years’ experience in a similar capacity * Strong business acumen, effective leadership skills, and proven track record of driving results with teams

Working Condition

Working hours

Full-time