Retail Manager

Description

As the Retail Manager, you will lead a high-performing team to deliver exceptional, personalized experiences for our esteemed clientele, ensuring smooth boutique operations and unparalleled service excellence. With a strong entrepreneurial mindset, you will collaborate closely with the local office to introduce and execute innovative initiatives that keep the boutique vibrant year-round. You will also play a vital role in driving business growth by attracting new clients and fostering lasting relationships with both new and long-term customers.

Responsibilities and Duties

* Oversee Daily Operations: Manage and supervise the daily operations and administrative functions of the boutique to ensure smooth and efficient processes. * Strategic Sales Growth: Develop long-term action plans to surpass boutique sales targets and create business strategies that raise brand awareness and enhance profitability. * Drive Sales Performance: Lead and inspire the sales team to meet company goals by fostering high staff performance and promoting a sales-driven culture. * Collaborate with Marketing: Work closely with the marketing team to align efforts and achieve store performance objectives. * Client Relationship Management: Promote and utilize the CRM system to build and maintain an enriched client database and offer personalized shopping and styling experiences. * Achieve Sales Targets: Maximize profitability by meeting monthly and seasonal sales goals, working collaboratively with the team to achieve success. * Event and Display Management: Plan and oversee in-store promotional events and product displays to attract customers and boost sales. * Budget and Efficiency: Prepare and manage the store's budget, focusing on minimizing expenditure and maximizing operational efficiency. * Customer Data Management: Ensure regular customer maintenance and updates within the company’s database. * Curate Client Experiences: Partner with the corporate office and marketing team to design and execute memorable experiences that engage clients. * Maintain Customer Relationships: Maintain a customer book for key clients and VIPs, ensuring continued engagement and loyalty. * Lead by Example: Set the standard for the team by upholding store operations, client management, and all retail responsibilities. * After-Sales Service: Oversee after-sales service and ensure the retail team is accountable for maintaining high standards of customer service. * Visual Merchandising: Ensure the store’s visual presentation and housekeeping meet company standards. * Stock Management: Collaborate with the headquarters to ensure healthy stock levels, and monitor inventory replenishment and store upkeep. * Sales Analysis and Forecasting: Review sales and revenue reports, making forecasts and implementing changes to improve business performance. * Conduct Stock Takes: Regularly conduct stock takes and manage any necessary financial reports as required by management. * Administrative Support: Execute administrative and ad-hoc tasks, liaising with head office as needed. * Operational Improvements: Continuously evaluate and improve boutique operations to enhance the customer experience and drive profitability. * Team Leadership: Lead, motivate, and train the sales team to deliver exceptional customer service and an outstanding purchasing experience. * Staff Recruitment and Development: Recruit, train, supervise, and provide regular performance appraisals for team members, ensuring they align with the brand’s values. * Sales Reporting: Ensure timely submission of daily, weekly, and monthly sales reports to management, providing insights during weekly sales meetings to keep the team aligned with targets.

Qualifications and Requirements

* Highly Motivated and Competent: Able to communicate confidently at all levels, both internally with staff and externally with clients, fostering strong relationships. * Passionate About People, Design, Jewellery, and Gemstones: A genuine enthusiasm for the jewellery industry and its intricacies, driven by a love for design and gemstones. * Self-Starter with Professionalism: Sets a high standard through personal professionalism, attitude, and initiative, consistently leading by example. * Adaptable in a Fast-Paced Environment: Thrives in dynamic retail settings, staying focused and effective amidst changing circumstances. * Energetic and Self-Motivated: Driven, proactive, and well-organized, with a strong ability to manage time efficiently. * Business-Oriented with a Strong Work Ethic: Willing to put in the effort to move the business forward, consistently striving for success. * Multitasking Ability: Skilled in managing multiple tasks simultaneously without compromising quality. * Deadline-Driven with Strong Time Management: Able to prioritize tasks effectively and meet deadlines with optimal time management skills. * Proven Luxury Retail Experience: At least 5 years in a managerial role within a luxury retail or hospitality business, demonstrating a deep understanding of the industry. * Excellent Organizational Skills: Strong ability to manage processes, staff, and resources efficiently. * Customer Management Expertise: Skilled in building and nurturing client relationships to ensure exceptional customer service. * Luxury Mindset: Able to embody and represent the values of luxury, with a refined understanding of luxury customer expectations. * Gemmological Certification (Preferred): Knowledge of gemmology is a plus, enhancing expertise in product offerings. * Leadership Skills: Proven leadership ability to drive team cohesion, inspire motivation, and maintain high morale among staff.

Working Condition

Working hours

5 days / 44 hours