Guest Services Executive

Description

As a Guest Services Executive, you will work across reception, concierge, and the executive lounge, ensuring a seamless and exceptional experience for guests. You will greet guests with warmth, assisting with check-ins and check-outs promptly and accurately. Handling guest feedback will be a key responsibility, with a focus on empowerment and accountability to resolve concerns effectively. You will gain exposure to F&B operations, including food and wine knowledge and assisting with clearing plates. Additionally, you will manage the Executive Lounge, overseeing breakfast, high tea, and evening cocktails (including alcohol service). Collaboration with other departments will be essential to create memorable guest experiences, while gaining versatility and learning opportunities within the rooms division.

Responsibilities and Duties

* Oversee operations across reception, concierge, and executive lounge * Provide a warm welcome to guests, ensuring efficient and accurate check-in/check-out * Handle guest feedback with empowerment, resolving issues swiftly and maintaining high service standards * Gain exposure to F&B operations, including knowledge of food, wine, and clearing plates * Manage Executive Lounge services, including breakfast, high tea, and evening cocktails (alcohol service included) * Collaborate with other hotel departments to create memorable guest experiences * Develop versatility and expand skills through learning opportunities in the rooms division

Qualifications and Requirements

At least 2 years of experience in guest services or a similar hospitality position Excellent communication and problem-solving abilities Capable of working independently in a fast-paced environment Skilled in handling guest feedback and resolving challenging situations Flexibility to work rotating shifts, including weekends and holidays Must be able to serve alcohol

Working Condition

Working hours

5 days / 44 hours