Guest Service Executive

Description

The Guest Service Executive ensures a smooth and pleasant resident experience. Responsibilities include managing check-ins, check-outs, key cards, and reservations, addressing queries, and providing local recommendations. You will handle resident accounts, feedback, and complaints, assist with onboarding, and safeguard valuables. Additional duties include bookkeeping, responding to inquiries, and performing tasks as assigned.

Responsibilities and Duties

Facilitate check-in and check-out procedures for residents. Provide front desk assistance, ensuring all residents receive prompt attention. Issue apartment access key cards efficiently. Address and anticipate residents' needs and inquiries. Offer recommendations on local amenities and attractions, and assist with travel, tour, and restaurant reservations. Manage residents' accounts, personal information, and apartment availability in the system. Perform basic bookkeeping tasks. Handle and confirm reservations accurately. Support the onboarding process for new employees. Respond to inquiries via walk-ins, emails, and calls, assisting with requests as needed. Record and escalate resident feedback and complaints to supervisors or managers. Relay messages to residents promptly. Ensure the safekeeping of residents' cash, valuables, and belongings. Carry out additional assigned tasks as required.

Qualifications and Requirements

Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply; Service-oriented Passion in learning a variety of tasks, including handling paperwork Willingness to perform shifts

Working Condition

Working hours

5 days / 44 hours