Director of Banquet Operations

Description

They are seeking a dynamic and detail-oriented Director of Banquet Operations to lead and oversee banquet operations, ensuring excellence in service, profitability, and guest satisfaction. This role is responsible for financial performance, operational execution, and team leadership to deliver exceptional banquet experiences. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

Business Performance: - Set and manage banquet budgets and forecasts. - Analyze P&L and month-end reports to identify variances and implement corrective actions. - Ensure strict adherence to the department’s operational budget. - Participate in management meetings to review business plan progress and support annual planning. Banquet Operations: - Oversee care, security, and maintenance of banquet equipment, including contractors’ operations. - Supervise shift operations, including VIP and special functions, ensuring accurate handovers and updates. - Inspect banquet servers’ assignments, function rooms, and public areas to maintain standards. - Coordinate with catering sales and culinary teams to review BEOs, confirm requirements, and enhance food quality and presentation. - Plan manpower requirements based on revenue projections and ensure optimal staffing levels. - Maintain banquet policies, safety procedures, and compliance standards. - Monitor inventory and maintain proper stock levels of equipment and supplies. Team Management: - Recruit, train, and develop banquet employees. - Conduct performance reviews and provide coaching for professional growth. - Prepare weekly staff schedules and payroll-related reports. - Lead monthly departmental meetings to communicate goals, address feedback, and resolve operational issues. - Ensure team professionalism, appearance, and adherence to service standards. - Maintain organization and cleanliness of banquet areas in collaboration with Housekeeping, Engineering, and Hygiene teams.

Qualifications and Requirements

- Minimum 2 years’ experience in a similar leadership role, preferably within a 5-star hotel. - Strong leadership, interpersonal, and team development skills. - Proven ability to manage budgets, P&L, and manpower planning. - Excellent communication, organizational, and numeracy skills. - Professional presentation and ability to build strong rapport with clients and teams. - Willingness to work weekends and public holidays. - Commitment to continuous learning and development.