Operations Manager

Description

We are looking for an experienced and dynamic Operations Manager to oversee the daily operations of multiple hotels in our portfolio. The ideal candidate will ensure smooth operations, uphold high service standards, and drive financial success across all properties. This role requires strong leadership, excellent communication skills, and a commitment to delivering outstanding guest

Responsibilities and Duties

* Oversee the daily operations of multiple hotels within the cluster. * Develop and implement strategies to improve efficiency and enhance guest satisfaction. * Ensure adherence to all health, safety, and regulatory requirements. * Manage budgets and monitor financial performance to meet or exceed targets. * Collaborate with department heads to ensure smooth operations across all hotel functions. * Lead and mentor hotel management teams, fostering a culture of excellence. * Analyse performance metrics and implement operational improvements as necessary. * Work with sales and marketing teams to increase occupancy and drive revenue. * Address and resolve guest complaints promptly and professionally. * Conduct regular site visits to ensure consistent high standards across all properties.

Qualifications and Requirements

* Demonstrated experience in hotel operations management, ideally in a cluster or multi-property setting. * At least 5 years of experience in hotel operations management, preferably across multiple properties. * Bachelor’s degree in Hospitality Management, Business Administration, or a related field. * Exceptional communication and interpersonal skills. * Proven ability to make strategic decisions and handle multiple priorities under pressure. * In-depth knowledge of health, safety, and regulatory standards within the hospitality industry. * Strong problem-solving skills and keen attention to detail. * Effective leadership and team management capabilities. * Ability to thrive under pressure while managing various tasks. * Dedication to providing exceptional guest service.

Working Condition

Working hours

5 days / 44 hours