Senior / Guest Service Assistant

Description

The Senior / Guest Service Assistant will work closely with the Assistant Manager to provide courteous and efficient service to guests, responding promptly and tactfully to complaints, requests, and inquiries. The role involves coordinating with Concierge, Reception, and Front Office Cashier regarding guest arrivals and departures. Additionally, the officer will maintain strong relationships with house and long-staying guests, offering assistance when needed, and making courtesy calls. Responsibilities also include managing promotional materials, handling baggage and transport services, and ensuring high standards of service for general guest inquiries.

Responsibilities and Duties

* Collaborate with the Assistant Manager to deliver courteous guest service and handle complaints, requests, and inquiries efficiently. * Coordinate with Concierge, Reception, and Front Office Cashier for guest arrivals and departures. * Establish relationships with house and long-staying guests, providing assistance as needed. * Make courtesy calls to guests to ensure satisfaction. * Manage and maintain stock of promotional materials for daily operations. * Oversee efficient baggage handling, transport coordination, and general inquiries.

Qualifications and Requirements

* Possess O-Level or equivalent qualifications * Open to working rotating shifts * Willing to commute to Sentosa * Positive attitude, outgoing personality, and strong communication skills * Prior experience in hospitality and knowledge of Opera system is a plus

Working Condition

Working hours

5 hours / 44 hours