Hotel Operations Manager

Description

They are seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations across multiple departments. The ideal candidate will drive operational excellence, enhance guest satisfaction, and ensure profitability while upholding brand standards. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

- Support the successful execution of hotel operations across departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food & Beverage/Culinary, and Engineering/Maintenance. - Lead, coach, and develop team members, ensuring service goals are consistently met or exceeded. - Monitor guest and employee satisfaction results; create and communicate improvement plans while reinforcing strengths. - Demonstrate self-confidence, energy, and enthusiasm, serving as a role model for the team. - Support scheduling of staff in line with occupancy and productivity targets. - Address employee concerns proactively and maintain professional communication at all times. - Publish guest satisfaction results in a timely manner and ensure recovery plans are executed effectively. - Deliver excellent customer service by being approachable and responsive to guest needs and concerns. - Ensure all team members comply with hospitality and service standards. - Assist in financial management, including quality audits, key control, and reviewing financial and performance data. - Support recruitment activities, including interviewing and onboarding new team members. - Conduct regular one-on-one meetings with staff to align on goals and performance. - Perform hourly job functions as needed to support operations. - Handle other tasks and assignments as directed by management.

Qualifications and Requirements

- Minimum 6 years of relevant experience in hotel operations, with at least 3 years in a managerial capacity. - Strong knowledge of hospitality operations and guest service standards. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze operational and financial data to inform decision-making. - Proactive, detail-oriented, and adaptable in a dynamic hospitality environment.