Guest Services Supervisor / Manager

Description

We are looking for an experienced and guest-oriented Guest Services Supervisor/Manager to join our team. In this role, you will be responsible for overseeing the daily operations of the Front Office, ensuring that all guest interactions are handled with the highest level of service excellence. You will play a key role in maximizing room occupancy, implementing strategies to enhance guest satisfaction, and promoting the hotel’s amenities and services. The ideal candidate will have a strong focus on providing a seamless guest experience while leading and motivating the front desk team to meet operational goals and uphold high standards of hospitality.

Responsibilities and Duties

* Oversee daily Front Office operations to ensure smooth check-in/check-out experiences. * Gather guest feedback and recommend operational improvements based on insights. * Resolve guest complaints promptly and communicate solutions effectively. * Recognize Hilton Honors members and provide personalized experiences. * Optimize room occupancy using up-selling techniques to promote hotel services. * Monitor Front Office team appearance, service standards, and performance. * Ensure team knowledge of hotel products, services, pricing, policies, and the local area. * Foster strong communication and collaboration with all hotel departments. * Address performance issues and ensure compliance with policies.

Qualifications and Requirements

* At least 2 years of experience in Front Office operations within the hospitality industry * Excellent communication and interpersonal skills * Expertise in delivering exceptional guest service * Strong time management and organizational abilities * In-depth knowledge of hotel operations and systems

Working Condition

Working hours

5 days / 44 hours