Front Office Manager

Description

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. This role oversees daily front office operations, ensures smooth guest experiences, and supports business goals such as occupancy and revenue. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

* Responsible for the effective, efficient, and profitable functioning of the Front Office department * Prepare short-term and long-term department strategies including planning, budgeting, and forecasting * Recommend improvements relating to processes and strategies within the hotel * Analyze trends and guest needs to enhance hotel services and facilities * Align staff to achieve ARR and occupancy goals with proper room yield management * Ensure guest calls are handled promptly and professionally * Inspect guest rooms, public areas, lobby, and other facilities to maintain high standards * Coordinate with outsourced security for surveillance and incident reporting * Collaborate with Human Resources for manpower planning and management * Plan for succession to develop future department heads * Perform other duties/projects as directed

Qualifications and Requirements

* Diploma in any field * At least 5 years of relevant experience in a similar capacity * Team player with positive attitude, enthusiasm, and initiative * Knowledge of Opera System is advantageous