Hotel Duty Manager

Description

The Hotel Duty Manager is responsible for providing courteous and efficient service, ensuring guests' requests are handled promptly. They oversee room availability and rates, up-selling when possible, and manage guest complaints by following established procedures. The Duty Manager ensures guest room security, adheres to emergency and fire procedures, and encourages the use of Safe Deposit boxes. They provide guests with accurate information about hotel facilities, city attractions, and events, while maintaining effective communication with hotel staff. Additionally, they ensure a professional relationship with all personnel and follow up on issues when needed.

Responsibilities and Duties

Provide courteous and efficient service, fulfilling guests' requests promptly Ensure all telephone calls are answered within three rings Maintain knowledge of room types, rates, and availability; upsell when possible Resolve guest complaints promptly and escalate to supervisor when necessary Document glitch reports as required Ensure guest room security and follow emergency and fire procedures Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies Stay informed about hotel facilities, services, and local attractions Provide accurate information to guests as requested Maintain professional and courteous communication with all hotel personnel

Qualifications and Requirements

Minimum Diploma in Hospitality Management Willing to work rotating shifts Positive attitude, outgoing personality, and strong public relations skills Previous experience in hospitality and knowledge of Opera system preferred

Working Condition

Working hours

5 days / 44 hours