Guest Relations Officer

Description

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Assisting the Hotel Manager in smooth running of the hotel operations.

Responsibilities and Duties

● Performing check-ins and check-outs. ● Ensuring all reservations are entered in timely and accurate manner. ● Ensuring all details of guests’ information, reservation amendment and guests’ request are entered into Front Desk System accurately. ● Ensuring the hotel various working procedures. ● Handling guests enquires and complaints. ● Attending to customer's need and ensuring customer satisfaction by having good online reviews. ● Following up on email enquiries. ● Working closely with Housekeeping and Maintenance Department. ● Carrying out other duties and responsibilities assigned. ● Cross-selling guests other hotel amenities and upselling room upgrades. ● Ensuring hotel marketing and promotions to have repeated guests. ● Ensuring accuracy of closing shift reports. ● Having good attendance and punctuality at work.

Working Condition

Salary

Allowance Shift and meal allowances

Leaves

● 12 days Annual leave ● Birthday leave

Other benefits

● Revenue and upsell/cross sell incentive ● Medical and Dental benefits

Qualification

Education level

Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.

Specific skills

Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.