Reservations Executive

Description

As the Reservations Executive for the Resort, you will oversee room bookings and ensure guests enjoy a seamless experience from their initial reservation through to the completion of their stay. In this role, you will play a key part in efficiently managing reservations and collaborating with various departments to optimize room and spa sales at the Resort. Nextbeat Singapore Pte.Ltd. EA License Number: 22C1267

Responsibilities and Duties

Reservation Management: * Process room reservations efficiently through various channels, including phone, email, and online systems. * Keep reservation records accurate and up-to-date, including guest preferences and special requests. * Manage group bookings, VIP reservations, and special requests, ensuring personalized and detailed service. Guest Interaction: * Deliver exceptional guest service by providing information on room rates, availability, and hotel amenities. * Assist guests with reservation modifications or cancellations, ensuring a seamless experience. * Handle guest complaints and reservation issues professionally with a solution-oriented approach. Revenue Management: * Monitor booking patterns and occupancy trends to identify opportunities for revenue optimization. * System and Record Management: * Utilize reservation and property management systems to manage room inventory, availability, and bookings effectively.

Qualifications and Requirements

* Diploma, Higher NITEC, NITEC, or an equivalent professional qualification. * 1–2 years of relevant experience, ideally in a luxury hotel or resort environment. * Proficient in using Reservation and Property Management systems (e.g., Opera). * Ability to multitask and thrive in a fast-paced setting.

Working Condition

Working hours

5 days/ 44 hours (including weekends and PH)