Admin

Description

This role plays a crucial part in ensuring customer satisfaction by effectively managing customer appointments and providing excellent service. The Customer Service & Scheduling Coordinator will be responsible for coordinating installation schedules, addressing customer inquiries, and maintaining strong customer relationships.

Responsibilities and Duties

* Plan and schedule customer installations efficiently, considering factors such as technician availability, customer preferences, and urgency. * Coordinate with installation teams to ensure timely arrivals and successful completion of installations, proactively addressing any scheduling conflicts. * Respond promptly and professionally to customer inquiries via phone, email, or in-person. * Provide clear and accurate information regarding products, services, and installation procedures. * Address customer complaints and concerns effectively and professionally, striving for resolution and maintaining customer satisfaction. * Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, within the company's CRM system. * Collaborate with other departments, such as sales and technical support, to improve customer service processes and streamline operations. * Stay updated on product knowledge, company policies, and industry best practices. * Proactively identify opportunities to enhance customer service processes and contribute to continuous service improvement.

Qualifications and Requirements

* Excellent written and verbal communication skills with the ability to interact professionally and effectively with customers and colleagues. * Strong organizational and time management skills with the ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. * A strong customer-centric approach with a proactive attitude towards addressing customer needs and resolving issues. * * Proficiency in using computer software, including Microsoft Office Suite (Word, Excel) and CRM systems. * Ability to work a 5.5-day work week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed. * High School Diploma or equivalent; additional qualifications in customer service, business administration, or a related field are a plus.

Working Condition

Salary

Basic Salary 2000