Reservation Agent

Description

The Reservation Agent is responsible for managing, amending, and canceling reservations, and inputting booking information into the HMS system from emails, faxes, and other sources. This role involves verifying reservations for the day's arrivals, creating an expected arrival list, and addressing inquiries related to room reservations and hotel facilities. The agent coordinates with the Front Desk on last-minute arrivals, particularly VIP guests, to ensure prompt follow-up. Additional duties include organizing correspondence by date, maintaining accurate filing systems, and performing other tasks as assigned by management.

Responsibilities and Duties

Manage and update reservations, including making amendments or cancellations as needed. Receive and input booking information from emails, faxes, and other sources into the HMS system. Verify and check reservations for the day’s arrivals, preparing the expected arrival list. Respond to inquiries regarding room reservations and hotel facilities. Coordinate with the Front Desk to handle last-minute arrivals, especially VIP guests, for prompt follow-up. Organize and file all correspondence in filing cabinets by month and date. Perform additional duties as assigned by management.

Qualifications and Requirements

Minimum of GCE 'N' / 'O' Level or equivalent qualification. At least 1 year of relevant experience (fresh graduates are welcome to apply). Proficient in both spoken and written English to handle email and guest communication. Skilled in Microsoft Office and hotel management systems. Strong ability to work independently and as part of a team. Excellent communication and interpersonal skills. Able to work effectively under pressure. Willingness to work nights, weekends, and public holidays as required.

Working Condition

Working hours

5 days / 44 hours