Retail Sales Specialist

Description

We are seeking skilled, hands-on individuals to join our team. If you are customer-friendly, hardworking, and have a passion for working on bikes while enjoying your work, we’d love for you to become part of our family. We value commitment and strong work ethics. We offer a supportive environment where you can expand your skills, continue learning, and experience a sense of accomplishment.

Responsibilities and Duties

* Customer Greeting & Service: Welcome customers warmly and provide exceptional service, ensuring a positive and helpful experience from the moment they enter the store. * Customer Needs Assessment: Engage with customers by asking insightful questions to determine the type of bike that best suits their needs, preferences, and riding style. * Inventory Knowledge & Assistance: Provide accurate information about available inventory and assist customers in selecting the right bike or gear based on their requirements. * Inventory Control: Assist in managing inventory, ensuring products are stocked and organized, and keep track of stock levels to prevent shortages or excess. * Product Knowledge: Stay up to date with the details of all merchandise, including bikes, accessories, and gear, to provide customers with knowledgeable advice. * Research & Technological Knowledge: Continuously research new bike technologies and innovations to enhance customer interactions and meet specific needs. * Store Maintenance & Administrative Tasks: Perform routine store maintenance and cleaning to ensure a neat and organized environment, and handle basic administrative duties as needed. * Test Drives & Sales Support: Arrange and facilitate test drives for customers, allowing them to experience the bike before making a purchase. * Sales & Service Assistance: Assist customers with bike, gear sales, and provide maintenance services, offering tailored recommendations for their needs. * Relationship Building: Build and maintain strong customer relationships to encourage repeat business and referrals, ensuring long-term customer satisfaction. * Online Sales Support: Manage online sales requirements, ensuring smooth order processing and customer satisfaction for online transactions. * Event Hosting & Planning: Organize and host riding events, engaging with customers to promote the brand and foster a sense of community. * Ad-Hoc Tasks: Perform any other duties as assigned by the supervisor or manager, contributing to the overall success of the team and store operations.

Qualifications and Requirements

* A minimum of 1 year of sales experience is preferred. * Strong interpersonal and communication skills. * O-Level qualification or higher. * A passion for new bike technology is preferred but not required. * A team player with a positive attitude and a "Can Do!" mindset.

Working Condition

Working hours

5 days / 44 hours