Centre Manager

Description

At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities and Duties

* Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community * Share Kodecoon’s vision and recommend suitable coding programs for students * Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement * Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them * Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received * Work with the teaching team to assess the students and follow up with parents for conversion * Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research * Ensure that all customer information is properly documented and updated in our CRM system * Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents

Qualifications and Requirements

Strong communication and problem solving skills * Fluent in spoken and written English. Mandarin speaking is a must. * Driven, fast learner, proactive and ability to work in a fast-paced environment * Organized, detail-oriented and ability to manage different projects at once * Get things done attitude, self-driven * You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Working Condition

Working hours

5 days work week, including weekends (9am to 6pm. Compulsory work on weekends)

Other benefits

* Annual leave - start with 7 days * Medical leave - 14 days * Medical Insurance * No AWS but there is performance bonus quarterly depending on performance