Senior Restaurant Operations Manager

Description

Responsible for planning, directing, and managing restaurant operations, ensuring efficient, profitable, and high-quality food and beverage service across multiple outlets under one brand. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

- Oversee administration and operations of several restaurant outlets under one brand. - Ensure efficient service, profitability, and compliance with company standards. - Work closely with chefs to plan menus, manage provisioning, and minimize waste. - Conduct regular quality checks to maintain consistent food and service standards. - Estimate food and beverage costs and supervise portion control. - Ensure proper daily sales deposit and safekeeping of company property. - Monitor outlet performance and address cost efficiency and profitability. - Direct hiring, training, and scheduling of food service personnel. - Implement standardized procedures, rules, and regulations in line with company policies. - Foster teamwork and maintain high morale across all outlets. - Collaborate with management on marketing, advertising, and special functions. - Support promotional planning to enhance brand visibility and customer engagement. - Ensure cleanliness and hygiene standards meet NEA requirements. - Maintain proper working condition of outlet equipment and prepare defect lists. - Investigate and resolve complaints regarding food quality and service. - Prepare checks and itemized bills using the Point of Sales system. - Perform additional duties assigned by management.

Qualifications and Requirements

- education: Minimum GCE 'N' Level or equivalent - experience: 4–6 years of relevant F&B management experience - Strong communication and interpersonal skills - Leadership and team management capabilities - Positive and energetic attitude - Ability to work independently and collaboratively