Host / Hostess

Description

Only at SUSHISAMBA will you find a unique blend of Japanese, Brazilian and Peruvian culture and cuisine. SUSHISAMBA is born of the energy and spirit of these three distinct cultures, a tri-cultural coalition that took root in the early 20th century when thousands of Japanese emigrants traveled to South America’s fertile soil to cultivate coffee plantations and find their fortune. In bustling cities like Lima in Peru, and São Paulo in Brazil, the integration of Japanese, Brazilian and Peruvian cultures flourished. Equal parts imagination and history, the SUSHISAMBA experience is truly unique. Beating at the heart of SUSHISAMBA is a deep appreciation for enjoying life and celebrating with friends.

Responsibilities and Duties

The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team * Greets guests, escorts them to tables, and provides menus * Manage waiting list as per brand guidelines * Offer appropriate seating arrangements * Receive and record customers dining reservations * Ensure all orders are filled in a timely and accurate manner * Maintain clean and organized tables and work area * Observe proper grooming and personal hygiene at all times * Assist waiters and head waiters when needed * Manage event related work including setting up tables of the restaurant * Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations * Handles guest problems and complaints * Attend all regular departmental briefings and contribute to an open communication within the assigned team * Performs other duties pertinent to this job as assigned. * Interacts with customers and shows willingness to serve them with a pleasant attitude * Communicate professionally with the supervisor in charge

Qualifications and Requirements

* Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to * Good in English * Good communications and interpersonal skills * Basic computer skills (Recommended to have previous experience in restaurant software) * Customer oriented with a positive attitude and smiling face * Friendly and approachable * Cooperative and self-giving team player * Ability and willingness to perform under stress * Positive and high energy level * A willingness to go the extra mile in ensuring guests' needs are met * A huge passion for customer service and hospitality The job of the Hostess/Host may require: * Covering different shifts and working during public holidays * Stressful conditions * Standing for long hours

Working Condition

Working hours

* 12:00- 3:00 PM and 6:00 PM- 1:00 AM (transport provided at night) Working Days: 5 days/week.

Other benefits

* $400 allowance, AWS, medical allowance, annual evaluation, tips, incentive

Interview Process

CV screening → 1 to 2 interviews