Reservation Sales Executive

Description

The Reservation Sales Executive manages reservations received through various channels, ensuring timely and accurate processing according to SOPs. This role involves coordinating with bookers, hotels, and sales teams to provide a seamless pre-arrival experience, staying updated on promotions and hotel information, and maximizing revenue through upselling. Additional duties include maintaining organized records of all correspondence, adhering to departmental policies, and supporting management when needed.

Responsibilities and Duties

* Process reservations from all channels promptly and accurately, following SOPs. * Coordinate with bookers, hotels, and sales teams for a smooth pre-arrival experience. * Keep information on promotions and hotel details updated. * Maximize revenue through effective upselling techniques. * Organize and maintain records of all communications. * Comply with departmental policies and procedures. * Provide support to management as required.

Qualifications and Requirements

* Diploma in any field (minimum requirement) * Familiarity with Property Management Systems is a plus * Proficiency in MS Office, email, and reservation systems is advantageous * Strong commitment to high-quality customer service * Excellent communication and administrative skills * Adaptable to fast-paced environments * Capable of working independently and as part of a team * Willing to work shifts, including weekends and public holidays (off-in-lieu provided for public holidays worked)

Working Condition

Working hours

5 days / 44 hours