Restaurant Manager

Description

This position involves overseeing the daily operations of a fast-paced food service establishment, focusing on team management, customer service, and ensuring compliance with brand and regulatory standards. You'll be responsible for creating a positive work environment, driving sales, and maintaining high operational standards.

Responsibilities and Duties

- Team Management and Development: - Recruit, onboard, and train employees according to brand training requirements, leading by example. - Create and manage staff schedules. - Prepare employee pay and timesheets. - Foster a positive and safe work environment for employees. - Promote and encourage excellent customer service among staff. - Appraise staff performance. - Operational Management: - Check in deliveries, match orders, and handle daily banking. - Prepare required paperwork related to stock and sales. - Manage cash balances and minimize waste. - Perform inventory management and stock control, including weekly stock takes and reports. - Analyze weekly sales and inventory reports to identify areas for business improvement. - Direct and participate in housekeeping activities to maintain store cleanliness and presentation. - Implement in-store marketing materials and promotional displays. - Ensure safety procedures are followed to prevent injuries. - Complete opening and closing procedures. - Customer Service and Satisfaction: - Deliver high-quality service in handling products, sales, inquiries, and customer needs. - Handle unresolved or escalated customer complaints. - Compliance and Standards: - Ensure 100% compliance with brand and regulatory guidelines.

Qualifications and Requirements

- Skills and Abilities: - Strong leadership and team management skills. - Excellent customer service and communication skills. - Ability to manage inventory and control costs. - Knowledge of food safety and hygiene practices. - Strong organizational and time-management skills. - Ability to analyze sales and inventory data. - Ability to follow brand and regulatory guidelines. - Work Requirements: - Availability to work flexible hours, including evenings and weekends.

Working Condition

Salary

Basic Salary 2800