Reservations Executive

Description

Carry out daily room reservation sales activities for assigned properties, ensuring alignment with the established sales strategies. Collaborate with the Reservation Manager/Assistant Reservation Manager to implement effective room selling strategies, adapting to property-specific goals and market conditions. Maintain accuracy in bookings, follow up with potential guests, and support revenue maximization through strategic pricing and promotions.

Responsibilities and Duties

1. Support - Manage Reservation Phone Inquiries * Handle phone inquiries in Reservations according to established procedures. * Ensure proper call-handling procedures are followed by all reservations staff. * Review individual daily tasks and performance. 2. Manage Reservations and Administrative Tasks * Process individual reservations accurately. * Handle group and series bookings, including confirming bookings, follow-ups, and managing rooming lists. * Conduct daily arrival checks for upcoming reservations. * Verify creditworthiness with Accounting when applicable. * Manage deposits efficiently. * Maintain an organized administrative system for record-keeping, filing, and guest history. * Build strong relationships with business suppliers. * Forward sales leads to the Sales department for follow-up action. * Consistently deliver service quality that meets or exceeds guest and internal expectations. 3. Assist in Supervising the Reservations Officer 4. Oversee Daily Reservations Operations and Activities 5. Implement Room Selling Strategy * Follow room selling strategies as directed by the Reservations Manager and Assistant Reservations Manager for property bookings.

Qualifications and Requirements

1. Knowledge and Skills * Strong sales and financial knowledge, proficiency in computer systems, and the ability to work extended hours. 2. Education and Training Qualifications * Certificate or Diploma in Hotel Management. 3. Experience * At least 2 years of experience as a Property Reservations Assistant in an international-standard hotel, or solid foundational knowledge of reservations in such a hotel. 4. Personality * Articulate, ambitious, with a good sense of humor, highly sensitive to both guest and employee needs, and serves as a positive role model. 5. Physical Requirements * In good physical health and fitness.

Working Condition

Working hours

5 days / 44 hours