Reservations Officer

Description

Reporting to the Reservations Manager, the Reservations Officer is responsible for handling room sales through phone or correspondence, ensuring that all information provided to guests is accurate and relevant. He/she will also ensure that all data entered into the system is error-free.

Responsibilities and Duties

Respond to all correspondence within 24 hours. Answer all incoming calls promptly, within 3 rings. Recommend suitable packages to guests based on the information provided. Ensure timely and efficient follow-up on all tasks. Upsell whenever possible. Ensure all bookings are retrieved and entered into the PMS on the same day. Print daily reports in a timely manner. Follow up promptly on daily tasks such as no-shows, traces, missing correspondence, and car transfer reports.

Qualifications and Requirements

Minimum of 1 year of experience in the hotel industry (any department). Proficient in computer skills. Fluent in both written and spoken English. Excellent telephone etiquette.

Working Condition

Working hours

5 days / 44 hours