Operations Manager

Description

Hello there. Our story begins with a group of boys (now men) from diverse backgrounds, coming together with a collective idea, to bring quality asian comfort food into the lives of people. Simple & honest but delicious grub, made using great locally sourced and freshly imported ingredients, best enjoyed with your close friends and family. Food that you would go back for again and again. A great dining experience that starts with Hello. That's what we do.

Responsibilities and Duties

* Report directly to the Management * Manage the service crew with the leadership values set by the Company * Cultivate the right culture and team spirit within the Outlet and Company * Develop and implement workflows and processes to ensure smooth operation of the Outlet for both dine-in and delivery * Ensure training is done for all new staff (part time or full time) on all aspects of the front of house operations as per the Company's service standards * Provide insights into the business and identify any opportunities for improvement, whether in operations, service or sales, and share with Management * Identify and rectify any operational faults that occur at the Outlet, implementing improvements (with approval from Management) when necessary * Engage customers and manage feedback, including providing the relevant service recovery, regarding quality and presentation of food and beverages as well as level of service * Ensure the Outlet always has sufficient manpower to operate smoothly and efficiently * Ensure daily housekeeping duties including cleaning and disinfecting designated and common areas as well as cleaning and performing preventive maintenance on service equipment are carried out by the team * Ensure all systems are updated including point-of-sales, own and partner delivery platforms, Spotify * Ensure the outlet is always stocked with the necessities including packaging, collaterals and materials * Update outlet sales performance report as required by Management daily * Participate in weekly reporting sessions with Management on all operational matters * Manage P&L of Outlet(s) to ensure cash flow and profitability * Multi-outlet management experience * Need to be able to travel around our different stores

Qualifications and Requirements

* Min 3 years experience in management role * Well groomed and able to work under pressure

Working Condition

Working hours

* 5days work week/44 hours

Other benefits

* $300 yearly allowance for medical and wellness (after probation) * 13mth Bonus issued in 0.5mth (Jul) + 0.5mth (Jan)

Interview Process

CV screening → 1 interview → Working Trial