Supervisor

Description

ICE Lab is a premium Korean café serving food, coffee and desserts of variety (Bingsu). Originally found by a famous Korean celebrity, we bring the best of Korean food, snowy flake dessert and Korean culture to our customers.

Responsibilities and Duties

As a Supervisor, you are responsible for assisting Assistant Manager/ Manager managing day to day service operation of our café during their absence, which include: ・Offering a friendly, efficient and professional services to all customers; process guests orders to ensure that all items are prepared and served promptly and professionally. ・Consistently exceed customer expectations & constantly reviewing service delivery, ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently. ・Implement work processes and manuals effectively and efficiently – **Managing staff. ・Assists in setup and clear down of the front and back of cafe/ restaurant operations. ・Promote and sell our range of products to customers. ・Attending to customers’ needs and enquiries. ・Requisite supplies and dealing with suppliers/contractors for the Cafe. ・To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out. ・Maintain an efficient team, driving the team towards the objectives of the Company. ・Manage junior employees’ performance in line with job descriptions. ・Follow the company’s SOP & policy. Supervisor is responsible for overall oversight responsibility of the above and management of staff.

Qualifications and Requirements

・4 years of experience in F&B ・Must have supervisor experience ・Strong work ethics, communication, and interpersonal skills. ・Willingness to learn andpositive attitude. This position is a hands-on, operations support role and as such we require someone with drive, efficiency and assertiveness, high initiative, and positive attitude. Someone who is passionate about growing this café as a team.

Working Condition

Working hours

・5 days 45hrs

Interview Process

CV screening → 1 to 2 interviews