Retail Store Manager

Description

Lead, manage, and mentor a team of full-time and part-time retail associates to achieve sales goals. EA License Number: 22C1267 EA Personnel: R22110252

Responsibilities and Duties

- Inspire and motivate the team to work towards collective goals. - Collaborate closely with functional leads across Commercial, Operations, Marketing, and People & Culture. - Manage daily store operations to ensure seamless customer experiences. - Develop and optimize retail processes for improved productivity and efficiency. - Oversee store administration, policies, and cashier balancing. - Manage inventory levels, accuracy, and stocktaking exercises. - Coordinate visual merchandising and maintain outstanding store conditions. - Conduct manpower planning, shift scheduling, and staffing budget management. - Recruit, coach, and develop team members aligned with the Love, Bonito mission. - Enhance customer experience and drive sales through business reviews and strategy. - Handle staff and customer issues including complaints and grievances.

Qualifications and Requirements

- Minimum 5 years of retail experience, preferably in fast fashion. - At least 3 years of experience managing retail teams (front and back of house). - Strong customer service orientation and interpersonal skills. - Proven leadership, motivational, and coaching abilities. - Numerate, tech-savvy, and able to analyze performance data. - Willing to work shifts, weekends, and public holidays. - Professional, detail-oriented, and a strong communicator. - Knowledge in store operations, inventory, merchandising, and cash management.

Working Condition

Working hours

Retail hours (5-day work week, including weekends and public holidays)