Reservations Officer / Executive

Description

Assist the Reservation Manager in overseeing room reservation operations, including coordinating bookings for tour groups, ad hoc groups, and handling contracts with travel agents, airlines, and commercial clients. Maintain clear communication with Front Desk staff and Reservation Agents, ensuring they have up-to-date information. Manage daily reservation transactions, process incoming reservation-related correspondence, and handle responses to room reservation requests.

Responsibilities and Duties

* Support the Reservation Manager in organizing, coordinating, and managing hotel room reservation operations. * Manage bookings and correspondence for tour groups, ad hoc groups, conventions, and contracts with commercial companies, travel agents, and airlines. * Ensure that Front Desk staff and Reservation Agents are consistently informed with the latest updates regarding hotel and departmental information. * Record and update all daily transactions in the computer system accurately. * Process all incoming reservation emails, highlighting key requirements and details. * Respond to letters and faxes related to room reservations. * Carry out additional duties as assigned by Management.

Qualifications and Requirements

* Professional Certificate/Higher NITEC in Hospitality Operations or equivalent. * Minimum 2 years of experience in a related role. * Proficient in English (spoken and written), Microsoft Office, and hotel systems. * Strong independent work skills with a team-oriented mindset. * Excellent communication and interpersonal skills. * Ability to thrive under pressure.

Working Condition

Working hours

5 days / 44 hours