Admin Executive

Description

The Admin Executive will be responsible for processing sales orders promptly, issuing sales invoices and credit notes, and managing deliveries and undelivered orders. The role involves listing and expanding products and offers on e-commerce platforms, conducting monthly analysis of e-commerce metrics, and providing recommendations for improvement. Additionally, the position requires monitoring competitor pricing and activities, liaising with e-commerce platform representatives, and assisting in the management of warehouse assistants and sales admins. The Admin Executive will also maintain monthly reports, identify new products to add to the offerings, and address customer and vendor inquiries.

Responsibilities and Duties

Process sales orders promptly. Issue sales invoices and credit notes. Account for deliveries and resolve issues with undelivered orders and returned stock. List and update products and offers on e-commerce platforms. Conduct monthly analysis of e-commerce metrics (service level, response rate) and provide recommendations for improvement. Monitor competitors' pricing and activities. Act as a liaison with e-commerce platform representatives. Assist in managing e-commerce warehouse assistants. Assist in managing sales administrators. Maintain and compile monthly reports. Identify and suggest new products to add to the offerings. Address queries from customers and vendors.

Qualifications and Requirements

Diploma or equivalent in Business Administration, E-commerce, or a related field. Minimum 1-2 years of experience in sales administration, e-commerce, or a similar role. Proficient in Microsoft Office, especially Excel. Familiarity with e-commerce platforms and online sales operations. Strong attention to detail and ability to manage multiple tasks. Excellent communication and interpersonal skills. Ability to analyze metrics and present actionable recommendations. Good problem-solving skills, particularly in resolving order and stock issues. Strong organizational skills with the ability to manage reports and data. Self-motivated and capable of working independently in a fast-paced environment. Ability to collaborate effectively with internal teams and external platform representatives.

Working Condition

Working hours

5 days / 44 hours