Reservation Coordinator

Description

Deliver outstanding service to our guests, creating a memorable and enjoyable stay. Manage guest interactions, handle reservations, and promptly address any concerns. Work closely with team members to optimize room occupancy, promote hotel services, and uphold exceptional service quality standards.

Responsibilities and Duties

Deliver exceptional customer service while maintaining a high standard of personal presentation. Understand customer needs and provide products and services that meet or exceed expectations. Accurately manage reservations from various sources (fax, phone, email) using OnQ PM. Adopt a sales-driven approach to identify opportunities for maximizing revenue. Utilize suggestive selling and upselling techniques to increase revenue. Collaborate efficiently with other departments, ensuring professional and clear communication. Promote loyalty programs and ensure members receive their benefits.

Qualifications and Requirements

At least 2 years of experience in customer service. Proficient in computer skills, including MS Office and property management systems. Strong communication and problem-solving abilities. Capable of thriving in a fast-paced work environment.

Working Condition

Working hours

5 days / 44 hours