Reservations Executive / Assistant Reservations Manager

Description

A dynamic and enthusiastic individual is sought for a Reservations Executive or Assistant Reservations Manager position. This role encompasses all facets of hotel reservations. Reporting to the Director of Revenue, the successful candidate will maintain precise reservation records, handle inquiries and bookings efficiently, demonstrate excellent communication and customer service skills, and provide training and guidance to Reservations Agents.

Responsibilities and Duties

* Oversee the daily operations of the Reservations Department. * Create and modify room reservations using the property management system (PMS). * Ensure accurate and timely entry of all reservation data into the system. * Ensure all Reservations Agents actively promote upselling techniques to maximize hotel revenue. * Manage special guest requests and room assignments. * Resolve any booking problems or discrepancies professionally and efficiently. * Provide comprehensive training to subordinates on all aspects of reservation operations to ensure accuracy in bookings and high levels of guest satisfaction. * Manage group bookings originating from the Sales department, coordinating with the Sales Manager to ensure smooth operations. * Perform other related duties as assigned by superiors.

Qualifications and Requirements

* Diploma in Hospitality/Tourism or an equivalent qualification. * A minimum of three years of relevant experience in a similar role. * Strong interpersonal and communication skills, both verbal and written. * High degree of responsibility and reliability.

Working Condition

Salary

Basic Salary 4000